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Journal of Client-Centered Nursing Care، جلد ۱، شماره ۳، صفحات ۱۳۳-۱۳۸
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| عنوان فارسی |
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| چکیده فارسی مقاله |
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| کلیدواژههای فارسی مقاله |
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| عنوان انگلیسی |
The Relationship between Nurses’ Organizational Commitment and Services Quality |
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| چکیده انگلیسی مقاله |
Background: Organizational commitment and its significant impact on the job satisfaction and performance has been the subject of many studies. Regarding the importance of organizational behavior and its role in service quality, the purpose of this study was to explore the relationship between nurses’ organizational commitment and hospital services in order to improve its quality. Methods: This study was a cross sectional survey and a total of 149 nurses and 237 patients from inpatient wards of hospitals affiliated to Tehran Social Security Organization were selected through cluster sampling. To collect data, two standard questionnaires (organizational commitment and quality of service) were used. Statistical analysis was performed using Spearman and Pearson correlation test Results: Our findings indicated that the nurses’ organizational commitment was moderate (x=3.02 out of 5) and service quality was higher than average, Continuance (r=0.3, P=0.04), affective (r=0.33, P=0.03), normative commitment (r=0.34, P=0.05), and overall commitment (r=0.35, P=0.04) were significantly related to total service quality. Conclusion: The enhancement of normative commitment through emphasis upon organizational values and recruitment, as well as enhancement of continuance commitment through career promotion methods and equal assessment will improve the service quality in hospitals. |
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| کلیدواژههای انگلیسی مقاله |
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| نویسندگان مقاله |
امیراشکان نصیری پور | amirashkan nasiri pour
department of health services administration, science and research branch, islamic azad university, tehran, iran corresponding author
سازمان اصلی تایید شده: دانشگاه آزاد اسلامی علوم و تحقیقات (Islamic azad university science and research branch)
پوران رییسی | pouran raeissi
department of health management, school of health management and information sciences, iran university of medical sciences, tehran, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی ایران (Iran university of medical sciences)
امیر عمرانی | amir omrani
department of health management, school of health management and information sciences, international campus, iran university of medical sciences, tehran, iran.
سازمان اصلی تایید شده: دانشگاه علوم پزشکی ایران (Iran university of medical sciences)
امید خسروی زاده | omid khosravizadeh
health management and economics research center, iran university of medical sciences, tehran, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی ایران (Iran university of medical sciences)
سمیرا علیرضایی | samira alirezaei
department of health management, school of health management and information sciences, iran university of medical sciences, tehran, iran.
سازمان اصلی تایید شده: دانشگاه علوم پزشکی ایران (Iran university of medical sciences)
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| نشانی اینترنتی |
http://jccnc.iums.ac.ir/browse.php?a_code=A-10-28-2&slc_lang=en&sid=en |
| فایل مقاله |
اشکال در دسترسی به فایل - ./files/site1/rds_journals/1883/article-1883-289034.pdf |
| کد مقاله (doi) |
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| زبان مقاله منتشر شده |
en |
| موضوعات مقاله منتشر شده |
تخصصی |
| نوع مقاله منتشر شده |
پژوهشی |
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