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Iranian Journal of Health Sciences، جلد ۳، شماره ۳، صفحات ۲۹-۳۶
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| عنوان فارسی |
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| چکیده فارسی مقاله |
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| کلیدواژه‌های فارسی مقاله |
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| عنوان انگلیسی |
The Customer Quality of Delivered Care to Patients with Inflammatory Bowel Disease in Tabriz City, Iran, 2012 |
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| چکیده انگلیسی مقاله |
Abstract Background and purpose: Customer quality (CQ) refers to knowledge, attitude, and skills of service-user in treatment process and this study aims to assess it in delivered care to patients with inflammatory bowel disease (IBD) in Tabriz city, Iran, 2012. Materials and Methods: This is a cross-sectional investigation in which the target population includes 94 patients with IBD, who had medical care files in Imam Reza Hospital and Tabriz Golgasht Specialized Clinic. A 19-question inventory is the tool for data collection that its validity was approve by 10 experts and its reliability was examined and verified by conducting a pilot study and with calculation of internal consistency (α = 0.78). SPSS software was employed to analyze data. Results: The mean score of the variable of CQ was derived (70.63 ± 9.67) in patients with IBD disease. All participants had acquired the scores of self-management at the first phase. However, at last 11.7% of them had reported the highest scores in variable of CQ and they could continue their own medical care trend under variable conditions like stress and financial problems. Similarly, there was a significant relationship among CQ with an educational degree in the participants (P = 0.050) so that as the educational level was higher, the score of CQ was also increased. Conclusion: The acquired results signify that CQ is relatively acceptable in the studied population but major problems are visible in some areas, and this may imply the necessity for consideration by healthcare directors. |
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| کلیدواژه‌های انگلیسی مقاله |
Customer Quality, Inflammatory Bowel Disease, Tabriz (Iran) |
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| نویسندگان مقاله |
جعفر صادق تبریزی | jafar sadegh tabrizi
tabriz health services management research center npmc and department of health services management, school of health management and medical informatics, tabriz university of medical sciences, tabriz, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی تبریز (Tabriz university of medical sciences)
محمد حسین صومی | mohammad hossein somi
gastrointestinal and liver disease research center, tabriz university of medical sciences, tabriz, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی تبریز (Tabriz university of medical sciences)
رویا حسن زاده | roya hassanzadeh
liver and gastrointestinal disease research center and department of health services management, school of health management and medical informatics, tabriz university of medical sciences, tabriz, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی تبریز (Tabriz university of medical sciences)
محمد اصغری جعفرآبادی | mohammad asghari jafarabadi
road traffic injury research center and department of biostatistics, school of health, tabriz university of medical sciences, tabriz, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی تبریز (Tabriz university of medical sciences)
فرید غریبی | farid gharibi
student’s research committee and department of health services management, school of management and medical informatics, tabriz university of medical sciences, tabriz, iran
سازمان اصلی تایید شده: دانشگاه علوم پزشکی تبریز (Tabriz university of medical sciences)
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| نشانی اینترنتی |
http://jhs.mazums.ac.ir/browse.php?a_code=A-10-499-3&slc_lang=en&sid=en |
| فایل مقاله |
فایلی برای مقاله ذخیره نشده است |
| کد مقاله (doi) |
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| زبان مقاله منتشر شده |
en |
| موضوعات مقاله منتشر شده |
اپیدمیولوژی |
| نوع مقاله منتشر شده |
پژوهشی |
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