| چکیده انگلیسی مقاله |
Background: Trust between a community and relief organizations is one of the prerequisites for community preparedness against all kind of hazards. The aim of study was exploring the challenges of social trust in disaster management focusing on COVID-19 in Iran and recommendations for gaining it again.
Materials and Methods: This study was carried out using conventional qualitative content analysis method with 27 lay people and managers of emergency and relief organizations who were selected purposefully with maximum diversity; it used in-depth semi-structured interviews to explore their experiences and perceptions. Data management was carried out using MAXQDA-2018 software and its analysis was performed using the content analysis method recommended by Graneheim and Lundman.
Results: In this study, two main categories emerged: "challenges of social trust" and "recommendations to promote social trust". The category of "challenges of social trust" had four subcategories: "managerial challenges", "misunderstanding of the event", “Lack of transparency", and “lack of coordination". The category of "recommendations to promote social trust" consisted of three subcategories: "managerial approaches", "trust-building", and "experience-based interventions".
Conclusion: Social trust can be improved by transparency in the commitments and responsibilities of relief organizations, timely and accurate provision of information (Risk communication), and emphasis on community engagement and solving managerial challenges. In addition, further studies using a quantitative approach should be conducted to investigate the relationship between social trust and disaster preparedness.
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| نویسندگان مقاله |
| Hamid Reza khankeh
Health in Emergency and Disaster Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Mehrdad Farrokhi
Health in Emergency and Disaster Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Mohammadjavad Hosseinabadi-farahani
Nursing Department, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Mohammad Saatchi
Health in Emergency and Disaster Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Sina Ahmadi
Social Development and Health Promotion Research Center, Health Institute, Kermanshah University of Medical Sciences, Kermanshah, Iran.
| Juliet Roudini
Research fellow-patient and stakeholder Engagement, Berlin Institute of Health, Germany.
| Amin Rahmatali Khazaee
Health in Emergency and Disaster Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Mariye Jenabi Ghods
Nursing Department, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Elham Sepahvand
Department of nursing, Lorestan University of medical sciences, khoramabad, Iran.
| Maryam Ranjbar
Health in Emergency and Disaster Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Taleb Badri
Behavioral sciences Research Center, Life style institute, Baqiyatallah University of Medical Sciences, Tehran, Iran
| Mohammad Pourebrahimi
Health in Emergency and Disaster Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
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