Background: Health professionals have been making efforts to avoid heart and kidney complications among diabetes patients. However, these efforts were not effective due to not directly addressing the personal needs of each patient. The purpose of this study was to explore the preferences of diabetes patients regarding health services to prevent heart and kidney complications.
Methods: A qualitative method with a phenomenological approach was used in this study. The samples were diabetes mellitus patients living in the Kedungmundu Community Health Center’s working area who were not experiencing heart or kidney complications, totaling about 25 participants. After obtaining consent, in-depth interviews were conducted using five questions prepared as a semi-structured interview guide. The duration of the interviews ranged from 30 to 60 minutes. The data analysis utilized the seven steps of the Colaizzi phenomenological analytic method. 
Results: The identified themes were diet pattern adjustment, expectations for health information, information on choosing the right medication, need for information on the right type of exercise, biochemical and hemodynamic control, and expectations for health care services.
Conclusion: The themes found provide valuable information for health professionals and the government to develop a national health improvement program to prevent complications in a more optimal and targeted manner, according to the needs of patients in Indonesia and other countries in Asia with the same culture. The development of a personalized care program to reduce the risk of heart and kidney disease complications needs to be pursued in the future.