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Health in Emergencies and Disasters Quarterly، جلد ۱۱، شماره ۱، صفحات ۰-۰
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| عنوان فارسی |
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| چکیده فارسی مقاله |
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| کلیدواژه‌های فارسی مقاله |
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| عنوان انگلیسی |
Public Safety Answering Point (PSAP) Models: A Scoping Review Protocol to Explore National and International Experiences |
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| چکیده انگلیسی مقاله |
Background: As Public Safety Answering Points have become the elementary contact point between clients and rescue service providers, the planning of the call center has become a key task for administrators. Connect call centers accelerate dispatch center performance, particularly during an overloaded period. The efficient dispatch of emergency medical services and prompt response to urgent requests could be achieved with its help. This study intended to explore national and international experiences to identify Public Safety Answering Point (PSAP) models and their key dimensions.
Method and analysis: In this research, Arksey and O'Malley's five-step framework will be followed. Additionally, incorporating the PRISMA extension into this scoping review will allow us to extensively investigate the available literature on PSAP models up until the year 2024. For this purpose, a comprehensive review will be conducted on PubMed, Web of Science, and Scopus to examine officially published reports. In addition, grey literature will be sourced from Google Scholar, the WHO website, and relevant regional offices.
Ethics and dissemination: As this study utilizes publicly available secondary data sources, ethical approval is not required. The findings will be disseminated through peer-reviewed publications. |
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| کلیدواژه‌های انگلیسی مقاله |
Public Safety Answering Point, PSAP, emergency call, Emergency Medical Dispatch |
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| نویسندگان مقاله |
| Morteza Mortazavi
Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Babak Farzinnia
Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Ali Nasiri
Department of Health in Disasters and Emergencies, Faculty of Health, Baqiyatullah University of Medical Sciences, Tehran, Iran.
| Mehrdad Farrokhi
Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Mohammad Saatchi
Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
| Hamidreza Khankeh
Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
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| نشانی اینترنتی |
http://hdq.uswr.ac.ir/browse.php?a_code=A-10-588-1&slc_lang=en&sid=1 |
| فایل مقاله |
فایلی برای مقاله ذخیره نشده است |
| کد مقاله (doi) |
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| زبان مقاله منتشر شده |
en |
| موضوعات مقاله منتشر شده |
اورژانس |
| نوع مقاله منتشر شده |
مروری |
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