| چکیده انگلیسی مقاله |
Objectives: The aim of present study was determining the level of satisfaction and its relative factors among parents of mentally retarded children using the services of private rehabilitation centers. Methods: This was a descriptive-analytical study that was conducted on parents of 150 mentally retarded children, who were selected by quota sampling from eight private rehabilitation centers in Tehran. Questionnaires were used to collect data, and correlation tests, independent t-test, and one-way analysis of variance were utilized to analyze data. Results: Upon the results, overall 88% of participants expressed their satisfaction. The major related factors were the behavior of managers and employees, receiving training for follow-up rehabilitation and education programs for the child at home, and the child's progress. The factors related to dissatisfaction included nutrition services, physical condition of the center and lack of parental participation in decision- making on matters related to the child. A significant relationship was found between parental satisfaction and family size, father's job, and the number of other disabled people in the family. Discussion: According to the findings, it seems that patient satisfaction is also affected by the behavioral aspects of care, in addition to the technical aspects. Considering the humans’ need for respect and compassion and the sense of being valuable, this finding could be anticipated. The managers of private rehabilitation centers, for attracting and retain clients, need to pay attention to the factors which have impact on service users’ satisfaction. |
| نویسندگان مقاله |
شهرزاد پاکجویی | shahrzad pakjouei
university of social welfare and rehabilitation sciences, koodakyar ave, daneshjoo blvd, evin, tehran, iran, zip code 1985713834.
سازمان اصلی تایید شده: دانشگاه علوم بهزیستی و توانبخشی (University of social welfare and rehabilitation sciences)
روشنک وامقی | roshanak vameghi
university of social welfare and rehabilitation sciences, koodakyar ave, daneshjoo blvd, evin, tehran, iran, zip code 1985713834.
سازمان اصلی تایید شده: دانشگاه علوم بهزیستی و توانبخشی (University of social welfare and rehabilitation sciences)
معصومه دژمان | masumeh dejman
university of social welfare and rehabilitation sciences, koodakyar ave, daneshjoo blvd, evin, tehran, iran, zip code 1985713834.
سازمان اصلی تایید شده: دانشگاه علوم بهزیستی و توانبخشی (University of social welfare and rehabilitation sciences)
مرویه وامقی | meroe vameghi
university of social welfare and rehabilitation sciences, koodakyar ave, daneshjoo blvd, evin, tehran, iran, zip code 1985713834.
سازمان اصلی تایید شده: دانشگاه علوم بهزیستی و توانبخشی (University of social welfare and rehabilitation sciences)
محمد کمالی | mohammad kamali
iran university of medical sciences dean of rehabilitation research center nezam st., shahnazari st., madar sq., mirdamad blvd., tehran, iran.
سازمان اصلی تایید شده: دانشگاه علوم پزشکی ایران (Iran university of medical sciences)
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